Frequently Asked Questions
Q. What is your Return Policy?
A. Because of the uniqueness of the dress industry we must have a no return or exchange policy. If a dress is damaged or ruined during shipping contact us immediately and we will work with you to resolve the problem. All other situations are a final sale.
Q. When is my credit card charged?
A. Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date.
Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.
Q. What if I want a dress in a color that is not listed?
A. The colors that we list on the product detail page are the only colors in which that style dress is produced in.
Q. Do you have your own catalog?
A. We do not have our own catalog, but if you are interested in seeing the dresses in person, simply print out the pictures from the website and once you are in the store, a sales associate would be happy to find certain styles for you.
A. No, we do not have any dresses available to rent.
A. No, we do not buy back dresses.
Q. How do I check the availability and delivery time?
A. Since there are so many orders coming through at all times we are not able to accurately check availability of a dress until there is an order placed for it.
Q. I saw an item that I wanted and now I can't find it?
A. When an item no longer has stock and is discontinued by the manufacturer, it is taken off of the website since it is no longer available for purchase.
Q. My order says "cancelled", why is that?
A. If your order was out of stock or was a bad credit card and we did not receive a response from you regarding your order, it will be cancelled.
Q. Do you have additional images?
A. All of the available images that we have been given are shown on the webpage. We know that it can be frustrating not seeing the dress in other colors, but we are given the images directly from the manufacturers and we don't always receive one in every color that they offer.
Q. Why haven't you responded to my email?
A. With the high volume of emails received during prom season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.
Q. Why was my credit card declined?
A. There are a few reasons that your credit card would be declined: the numbers could have been typed incorrectly, your bank might have a limit on purchase totals, or there could be a security feature on your card not allowing it to be used out of your state or country.
Q. When should I start shopping for my prom dress?
A. It is never too early to start shopping for your prom dress. We have all of our new lines for the current year starting in January. We suggest shopping early to ensure availability of your favorite dress!
Q. What are the length of your dresses?
A. The standard length on long dresses is 58-60 inches.
Q. What if my billing and shipping addresses are different?
A. This can delay the process of your order and your order will need to go to our fraud protection department and more information from the customer is usually needed to be able to proceed.